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Engagement and Retention Specialist at Behavorial Health Network, Inc

Engagement and Retention Specialist

Behavorial Health Network, Inc Springfield, MA (Onsite) Full-Time
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Are you a Master of Building and nurturing relationships? Do you have a passion for helping individuals and organizations achieve their full potential? If so, we are seeking an Engagement and Retention Specialist to join our dynamic team!

The Engagement and Retention Specialist is an expert in the benefits, qualifications, and services that are offered by the care management programs operated by BHN in addition to other. Accountable Care Organizations (ACO) and Manage Care Organizations (MCO). The Engagement and Retention Specialist provides high quality identification, outreach, and engagement services to target care management populations as well as markets the care management services to partner agencies.

Your experience, knowledge and great skills will support the One Care program with the following:

  • Assisting individuals with technology needs through helping individuals obtain a device necessary for connection with providers, education on using technology, as well as assists with obtaining internet services through the ACP (Affordable Connectivity Program, etc.).

  • Providing telephonic and in-person health interventions both medically and behaviorally
    based on sound clinical theories and principals.

  • Maintaining flexibility in providing services in settings other than Clinics (e.g., client
    homes, health clinics, and other community settings)

  • Utilizing reports within different BHN systems to identify eligible members for BHN One
    Care Health Home as well as other Care Management programs; contacts members and
    their providers to assist with enrollment protocol.

  • Giving presentations on the benefits of BHN Care Management programs to internal and
    external referral sources included but not limited to: BHN staff, BHN integration sites,
    health fairs, community agencies that provide social services to eligible populations. (Homeless shelters and other agencies.)

  • Working with partner health centers and BHN medical integration staff on identifying unmet behavioral health needs in their dual eligible population and assists those individuals in getting connected to BHN for appropriate services and/or getting enrolled in for One Care and/or other eligible Care Management programs.

Who are we?

One Care Program:

One Care holds each individual at the core of what it does. Through the coordination and integration of care, One Care assists adults ages 21-64 with medical, behavioral health, or substance abuse concerns in navigating the health care system and improving their health outcomes.

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

What are we looking for in an Engagement and Retention Specialist?

  • Minimum of one year experience working with the above populations.
  • High School or GED equivalent required; bachelor’s degree preferred.
  • Knowledge of mental illness, the interface between mental health and medical conditions and systems, substance abuse, and care management.
  • Knowledge of insurances and navigating insurance websites.
  • Professional demeanor and phone skills in communicating with members and care team members.
  • Demonstrates cultural competence in working with individuals with a variety of cultural backgrounds.

How do I apply to be an Engagement and Retention Specialist?

If you are interested in this opportunity, please visit our website at and click on “Browse All Jobs” to apply!

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.


In accordance with the BHN Mandatory COVID vaccine policy - all staff, interns, temps, residents and contractors are required to be fully vaccinated no later than day one of employment. Medical or religious exemptions will be offered and must be approved prior to starting work.

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Job Snapshot

Employee Type



Springfield, MA (Onsite)

Job Type

Engineering, Professional Services


1 years

Date Posted


Job ID

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